TERMS & CONDITIONS

1. Introduction

These Terms and Conditions govern the use of the FeedCraft International website and the purchase and use of digital products provided by FeedCraft International (“FeedCraft”, “we”, “us”, or “our”).

By accessing the website or purchasing any product, you agree to be bound by these Terms and Conditions.

2. Nature of Products

FeedCraft International provides digital products only, including but not limited to templates, process diagrams, frameworks, toolkits, guides, and digital documentation systems.

No physical goods or live consulting services are provided unless explicitly stated in writing.

3. Digital Delivery

All products are delivered digitally via download or access link following successful payment. Delivery is considered complete once access has been granted.

FeedCraft is not responsible for delivery issues caused by incorrect email addresses, spam filtering, or customer-side technical issues.

4. Licensing

4.1 License Grant

Unless otherwise stated, products are licensed under a single-use, non-exclusive, non-transferable license for internal use by one legal entity.

4.2 Restrictions

You may not:

  • Share, distribute, sublicense, or resell products
  • Use products for client-facing work without a commercial license
  • Remove branding or copyright notices
  • Claim authorship of FeedCraft materials

4.3 Commercial and Extended Licenses

Commercial or extended licenses must be purchased separately where applicable. License scope is defined on individual product pages.

5. Intellectual Property

All content, products, designs, and materials remain the intellectual property of FeedCraft International.

Purchase does not transfer ownership of intellectual property.

6. Modifications

Products may be modified for internal operational use only. Modified versions remain subject to these Terms and Conditions.

7. Support & Updates

Support, if offered, is provided on an asynchronous, written basis only. FeedCraft may update products at its discretion. Updates are not guaranteed unless explicitly stated.

8. Disclaimer

FeedCraft products are provided “as is”. While care is taken to ensure accuracy and clarity, FeedCraft makes no guarantees regarding regulatory acceptance, certification outcomes, or operational results.

Products do not constitute legal, regulatory, or certification advice.

9. Limitation of Liability

To the fullest extent permitted by law, FeedCraft International shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use its products.

10. Refunds

Due to the digital nature of products, all sales are final unless otherwise required by applicable consumer protection laws.

11. Governing Law

These Terms and Conditions are governed by the laws applicable to FeedCraft International’s jurisdiction of operation.

12. Changes to Terms

FeedCraft International reserves the right to update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

13. Contact

For written enquiries regarding these Terms and Conditions, contact details are provided on the website’s Contact page.

PRIVACY POLICY

1. Introduction

FeedCraft International (“FeedCraft”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA) and relevant international data-protection principles.

This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit our website or purchase our digital products.

2. Personal Information We Collect

We may collect and process the following information:

  • Name and surname
  • Email address
  • Billing and transaction details
  • Company or organisation name (if provided)
  • Technical data such as IP address, browser type, and device information

We do not intentionally collect special personal information unless legally required.

3. How We Collect Information

Personal information is collected when you:

  • Make a purchase
  • Create an account or submit a form
  • Contact us via written enquiry
  • Use our website (via cookies and analytics tools)

4. Purpose of Processing

We process personal information for the following purposes:

  • Processing transactions and delivering digital products
  • Providing customer support and responding to enquiries
  • Maintaining website functionality and security
  • Legal, accounting, and compliance obligations
  • Improving products and services

Personal information is processed lawfully, minimally, and for specific purposes.

5. Legal Basis for Processing

Personal information is processed based on:

  • Contractual necessity (to fulfil purchases)
  • Legal obligations
  • Legitimate business interests
  • Consent, where applicable

6. Data Sharing and Third Parties

FeedCraft International does not sell or trade personal information.

Information may be shared only with:

  • Payment processors
  • Website hosting providers
  • Analytics and security services

All third parties are required to protect personal information appropriately.

7. International Data Transfers

As an international digital business, personal information may be processed or stored outside South Africa. Where this occurs, FeedCraft ensures appropriate safeguards are in place in line with POPIA and international data-protection standards.

8. Data Security

We implement reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, or disclosure.

9. Data Retention

Personal information is retained only for as long as necessary to fulfil its purpose or to comply with legal requirements.

10. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing
  • Withdraw consent (where applicable)

Requests can be submitted via the Contact page.

11. Cookies

FeedCraft uses cookies as described in the Cookie Policy below.

12. Changes to This Policy

FeedCraft International reserves the right to update this Privacy Policy. Updates will be posted on this page.

13. Contact

All privacy-related enquiries must be submitted in writing via the Contact page.

COOKIE POLICY

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.

2. How We Use Cookies

FeedCraft International uses cookies to:

  • Enable core website functionality
  • Improve website performance
  • Understand how visitors use the site
  • Enhance security

3. Types of Cookies Used

Essential Cookies
Required for website operation and secure transactions.

Analytics Cookies
Used to analyse website traffic and usage patterns. These cookies do not identify individual users.

Functional Cookies
Remember user preferences where applicable.

4. Managing Cookies

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Third-Party Cookies

Some cookies may be set by trusted third-party services such as analytics or payment providers. These are governed by the respective third-party privacy policies.

6. Updates to This Policy

FeedCraft International may update this Cookie Policy from time to time.

LEGAL LOCALISATION STATEMENT

(SA & INTERNATIONAL)

FeedCraft International operates as a South African-aligned, internationally accessible digital business.

  • South Africa: Compliance is aligned with POPIA and the Consumer Protection Act (CPA), particularly regarding transparency, fair processing, and digital transactions.

  • International Users: Privacy practices are aligned with internationally recognised data-protection principles, including GDPR-style transparency, data minimisation, and user rights.

Nothing in these policies limits any statutory consumer rights under applicable law.

FAQs TERMS & CONDITIONS

1. General

What does FeedCraft International provide?

FeedCraft International provides digital systems, templates, frameworks, and technical tools for feed, food, and production environments. All products are delivered digitally and are intended for independent implementation.

Are FeedCraft products consulting services?

No. FeedCraft products are digital goods, not consulting services. No meetings, site visits, or live advisory services are included unless explicitly stated.

2. Purchasing & Delivery

How are products delivered?

All products are delivered digitally via download or access links after successful payment.

When will I receive my purchase?

Digital access is provided immediately upon payment confirmation unless otherwise specified.

Do physical products ship?

No. FeedCraft International sells digital products only.

3. Licensing & Usage

What license do I receive when I purchase a product?

Unless otherwise stated, purchases include a single-use, non-exclusive, non-transferable license for internal use by one organisation.

Can I share products with third parties?

No. Products may not be shared, distributed, resold, or made available to third parties unless an extended or commercial license has been purchased.

When is a commercial or extended license required?

Commercial or extended licenses are required for multi-site use, group entities, consultants, integrators, or any client-facing application.

4. Modifications & Adaptation

Can I edit or customise the products?

Yes. Products may be adapted for internal operational use, provided the intellectual property rights remain with FeedCraft International.

Can I remove branding or claim the tools as my own?

No. Branding, copyright notices, and authorship may not be removed or misrepresented.

5. Support & Updates

Is support included?

Support, where offered, is limited to asynchronous written support related to product usage. The scope of support is defined on the product page.

Are updates included?

Updates may be provided at FeedCraft’s discretion. Update access terms are specified per product.

6. Liability & Scope

Do FeedCraft products replace regulatory or certification requirements?

No. Products are intended to support system structure and documentation but do not replace regulatory authorities, certification bodies, or legal obligations.

Who is responsible for implementation?

The purchaser is solely responsible for implementation, adaptation, and operational use of the products.

7. Refunds & Cancellations

Are refunds available?

Due to the nature of digital products, all sales are final unless otherwise required by applicable law.